FAQ

How do your after-sale service work if the product got damaged?

In the gurantee time 12 months, our general aftersale service is changing the  damaged parts for the  customer.Normally, we will provide telephone and video guidance.

How do you ensure the quality of your products?

Generally, our equipments are the most durable type in the industry, this is also the feature of the label impression of DH for most of our customers at home or abroad.
However,we do recognized that there do have small amount of the product which may got faulty or damaged for different reasons.

What is the real delivery time of your factory?

10 to 15 days for general series products, meanwhile, customized products would need 20 working days based on different situations.

Do you have quality assurance?

Yes, we have one year of assurance.

How to shipped?

We export the by sea or train with full container, LCL or in Bulk.

What is you delivery time?

Within 15 working dyas  after get the deposiy (Except for speical required parts).

What term of payment do you accept?

For the first time we cooperate, we accept 30% T/T as depoist, 70% T/T before delivery. For the return customer,we accept at sight L/C.

How can we install the machine?

Our senior engineer can be your side to do the installation guide service and training. Moreover, our best sales can visit your country.

How long is your warranty?

Our warranty is 15 months after received the goods.

How many operating methods for my selection?

Standard operating methods:

A: pendent controller with push buttons.

B: remote control with push buttons.

What’s the information should I provide when inquiry?

More details or drawings, more better.

A: which materials that conveying

B: handing caoacity

C: lift height

D: conveying length

Or other specials you give us will be more appreciated.

How about the after-sale service of your company?

Our engineer is available to installation machine overseas.

The guarantee period of our machine is one year.

Spare parts will supply at any time.

How about price of machine?

We can give the lowest price than market one.

We do quotation of machine as soon as possible for any customer.

Discount of machine can be given according to quantity.

How about the quality of our machine?

Our machine manufactured strictly according to national and international standard.

We take a test on every machine before delivery.

 

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